Ever since I was obliged to take a marketing module as part of my BSc in applied physics, I鈥檝e been amused and bemused by the stark contrast that exists between teaching theoretical concepts in my discipline and the approach adopted in marketing theory (as it鈥檚 called).
Physicists expend a great deal of effort in the courses they teach trying to elucidate intellectually challenging theories such as quantum mechanics and general relativity. Metaphors, models and analogies are liberally adopted and applied in an attempt to couch the esoteric in terms of the familiar. Sure, we often fail to explain this stuff as well as we鈥檇 like to but at least our core objective is to take complex concepts and express them as clearly as possible.
Teaching the principles of marketing, on the other hand, has always struck me as involving pretty much the polar opposite approach. Rather trite observations are dressed up in needlessly florid language, or, at best, are couched in statements pinched from the Department of the Bleeding Obvious鈥 most recent newsletter. I hesitate to reel out the tired old 鈥淚t ain鈥檛 rocket science鈥 clich茅, but it鈥檚 certainly not quantum physics.
Over the summer, as university marketing departments went into overdrive in their attempts to attract students, I was too often reminded of that module I had to endure as an undergraduate. What鈥檚 the purpose of marketing? What do we need in order to establish a strong 鈥渂rand鈥? How do we connect with an audience? These are questions that are strikingly simple to address in the context of higher education. A great deal of navel-gazing is really not necessary.
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Be different. Be distinctive. Be daring. Oh, and be honest. Above all, be honest.
Simple, right?
So just why is it that university marketing is so tediously derivative, so mind-numbingly clich茅d and, too often, so buttock-clenchingly embarrassing? This lack of originality was deftly highlighted in a poem constructed from the taglines of 88 universities, recently published in The Chronicle of 糖心Vlog. Here鈥檚 a sample: 鈥淵ou First鈥; 鈥淭he Education You Want. The Attention You Deserve鈥; 鈥淭he Perfect Fit for You鈥; 鈥淎s Distinctive as You鈥; 鈥淟ike No Place Else on Earth鈥; 鈥淓xceptional Education. Exceptional Value鈥; 鈥淏ecome Exceptional鈥. OK. Enough.
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Those are taglines for US universities, however. British universities wouldn鈥檛 be quite so, errm, 鈥渢reacly鈥 in their marketing, would they? Well, let鈥檚 see. Liz Morrish, principal lecturer at the College of Arts and Science at Nottingham Trent University, was inspired to put together the following Russell Group tagline rap: 鈥淭ogether we can go beyond. A place of possibility. Developing great minds. For student satisfaction. Ambitious and innovative. A world top 100. An engaged university. A research beacon. Be inspired. Change the world. It鈥檚 meant to be.鈥
It鈥檚 all a far cry from sapientia urbs conditur (if you鈥檒l excuse the parochialism).
As an undergraduate admissions tutor, I鈥檓 keen for our university to attract students who think critically, who challenge ideas, and who have a healthy level of scepticism with regard to hyperbole and overinflated claims. In other words, we want students who see through all of the vacuous marketing guff. Fortunately, it鈥檚 clear that the majority of students indeed place no stock in identikit marketing 鈥渃reatives鈥. (I thought my irritation with marketing had peaked until I found out recently that 鈥渃reative鈥 is used as a noun for marketing campaigns. Ugh. Yes, I know that language evolves. But mutation is at the very heart of evolution and some mutations are not helpful or welcome.)
In August, 糖心Vlog reported on a survey of 1,475 applicants to undergraduate courses where only 14.5 per cent of those placed a high level of trust in university marketing via social media (鈥淎pplicants put little faith in sector adverts鈥, News, 27 August). The results of the survey are described at length in a paper in the Journal of Marketing for 糖心Vlog, in which the authors (Paul Gibbs of Middlesex University and Aftab Dean of Leeds Beckett University) reach the following helpful, but not-entirely-earth-shattering, conclusion: 鈥淭he main sources that are both informative and trusted are those that are perceived as factual and not as marketing from the university.鈥
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In other words, marketing can much too easily damage the perception of those very aspects of the university it purports to promote: critical thinking, independence, originality, innovation, rigour, prestige, and, if we really must, 鈥渂rand鈥. The University of Bristol鈥檚 decision earlier this year to recruit an 鈥渁ssociate dean of eureka moments鈥 鈥 I kid you not 鈥 is a particularly egregious example, but there鈥檚 a universe (or multiverse?) of toe-curlingly awful #CorporateUniBollox out there which harms, not enhances, university reputations.
One of the reasons Jeremy Corbyn secured such unprecedented support in the Labour leadership election was that he doesn鈥檛 indulge in the type of tiresome marketing-speak that was the hallmark of New Labour. There鈥檚 a lesson here for universities. Stop insulting the intelligence of students, at all levels, and transfer some of that marketing budget to rather more worthwhile aspects of the university experience. You know it鈥檚 #MeantToBe.
Philip Moriarty is professor of physics at the University of Nottingham.
POSTSCRIPT:
Print headline: Words fail us: marketing-speak damages the brand
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