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In her response to Craig Brandist’s analysis of the organisation of many higher education institutions, Liz Morrish has come up with a splendid idea – three-yearly rotations of departmental heads in the knowledge that what they decide in 2014 will come back to bite them in 2017 (Letters, 5 June).

A more immediate solution to perhaps a slightly different problem would be for senior managers and executive teams to spend one day a month “on the shop floor”, in the administrative support centres or in an academic school, “observing” in order to see first hand the impact of their policies, strategies and regulations. If it works for business…

David Mead
Professor of UK human rights law
University of East Anglia