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Research intelligence: which Covid innovations should be embraced?

University staff are keen on hybrid working, but will it work long-term for researchers? Jack Grove examines which practices might outlast the pandemic

Published on
June 8, 2021
Last updated
June 8, 2021
Man with a mask walks in front of wings painting on wall as a metaphor for Which Covid innovations should be embraced
Source: Getty

While the university campus may have its聽charms, there is no聽shortage of聽support for聽homeworking among university staff, it聽seems. According to a聽recent survey of聽nearly 5,000 HE聽professionals in the UK, only 11聽per cent want to聽work exclusively on聽campus from this autumn, with 71聽per cent preferring a聽blended approach to聽working in the future.

But while some universities, including Durham, Edinburgh and Liverpool, seem happy to聽allow administrators to work from home at聽least some of the time post-pandemic, should the same flexibility be extended to researchers? Lee Cronin, Regius chair of chemistry at the University of Glasgow, thinks聽not.

鈥淔rankly, there is nothing I聽want less than people working at home,鈥 said Professor Cronin, who compared his experience of supervising a 65-strong research team during lockdown to 鈥渨alking through a聽mix of concrete and treacle. Everything takes so much longer when you鈥檙e working remotely.鈥

While some laboratories are content to allow staff to work from home at least one day a聽week, Professor Cronin is not so keen. 鈥淢y lab has always been five days a week, with some people coming in at weekends to get machines working for experiments 鈥 anything else is unfeasible because of the complex work we do, and I聽can鈥檛 wait to get people interacting and solving problems together.鈥

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So what, if anything, can research teams retain聽of Covid-era practices?

Smarter online communication
Despite his scepticism about homeworking, Professor Cronin conceded that the pandemic did improve digital communications. 鈥淲e聽began to use our information and technology systems much better, and things like Slack are generally more efficient,鈥 he said. 鈥淭he challenge for administrative staff is to show that they can keep the benefits of remote working going as we move researchers back into our buildings.鈥

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Some teaching exercises and efforts to create literature review also 鈥渨orked well online鈥, he added, although he expected the pull of the university鈥檚 鈥渂rand new鈥 lab to outweigh any desire to聽stay at聽home.

Lost in cyberspace
Having devised strategies for astronauts to stave off loneliness while working for Nasa, Angela Aristidou understands the harmful effects of聽isolation. Now a lecturer at UCL鈥檚 School of Management, Dr Aristidou contended that homeworking should not become the norm just because academics have shown that they can do it effectively.

鈥淗aving a common physical space where people interact is important because it helps scholars reaffirm their identity as academics and reminds them why they are here,鈥 said Dr聽Aristidou.

Senior academics should be particularly wary about staying away from campus, even if it is convenient, she added. 鈥淚t鈥檚 much harder to聽implement an institutional culture from home, and without it, junior academics can easily become disengaged and聽lost.鈥

Quality, not quantity, of meetings
Allowing academia鈥檚 already atomised workforce to spread even more widely聽was another concern, said Dr Aristidou.

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鈥淯niversities were often criticised for being siloed before the pandemic, and hybrid working could exacerbate these silos 鈥 having those happy serendipitous meetings on campus is still important for the life of a university,鈥 she聽said.

Equally, she continued, it聽was also worth asking: how many interactions do we need to keep an organisational culture alive? To this effect, she would like to see offices, buildings, shared spaces and events remodelled to encourage greater collaboration and interaction, thereby allowing staff to work at home on certain days if they wish. 鈥淲hen people are in the office, we should see far more community-building activities,鈥 she suggested.

Don鈥檛 ditch the Zoom social
It wasn鈥檛 long ago that Zoom quizzes and online Friday night drinks represented a welcome chance to check in with friends and colleagues. That moment has well and truly passed, it seems. While Dr Aristidou recognised the limitations of these events, she did not think they should be discarded immediately.

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鈥淭hey don鈥檛 work as well for those who just joined an organisation 鈥 they don鈥檛 have those relationships already created in the office to feed off in online chats, but you can find ways around this,鈥 she said, noting that her research team members are asked to bring recipes to these online gatherings to help break the ice and encourage sharing among the group.

In addition, such events聽could聽help to build team spirit if researchers are in different cities or countries. 鈥淓very Wednesday, we would hold community-building events in the morning, including reading groups and departmental meetings; and we were fortunate that this continued during the pandemic 鈥 it helped people understand the expectations of them and affirm that we were all in this together,鈥 she聽said.

Virtual 鈥榠deas鈥 meetings are overrated
While some Covid fixtures 鈥 such as the routine departmental meeting 鈥 might work as a quick Zoom call, those meetings seeking to generate ideas will certainly return as in-person events, said Gary Macfarlane, dean of interdisciplinary research and research impact at the University of Aberdeen.

鈥淲e have experienced how much more difficult it is to influence a meeting on the end of a telephone or on a computer screen 鈭 you miss out on the non-verbal communication, pre- and post-meeting catch-ups and find it difficult to read the room,鈥 said Professor Macfarlane. 鈥淚聽predict that the pendulum will swing back with time, and more face-to-face meetings will return than we might currently imagine.鈥

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jack.grove@timeshighereducation.com

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Reader's comments (1)

So-called 'hybrid working' has been especially challenging for staff on teaching-only contracts, who have seen increased workloads. Everything takes longer online and some Universities have required staff to teach extra classes to maintain student satisfaction. Ultimately, hybrid working will be seen by Universities as an opportunity to reduce cost through stripping out office space.

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